Call us: Esher Fitzrovia

INFORMATION
FAQ’s (this could perhaps be a collapsed menu)
Q. What are your opening hours?
A. We are open from (TBC)
Q. What is your policy on cancellations?
A. Our time, like yours, is precious, so we do request 24 hours’ notice for cancelling appointments, and we do charge 50% if less notice is given. However, we will always send out a text reminder 48 hours prior to your appointment time to remind you to cancel your appointment in plenty of time if you need to, and to rebook for a more convenient time (and avoid the charge).
Q. How far in advance do I need to book an appointment?
A. We encourage our clients to re-book their next appointment when you leave the salon. This will ensure seeing the stylist of your choice, at a time that suits you. We also offer loyalty reward points for clients re-booking within certain time-frames. Please see the Hare Miles programme for more information on this.
Our busiest times in the salon are ( ) so we suggest booking ahead for these days/times.
Q. How do I know which is the best stylist for me to choose?
A. All of our stylists are highly skilled professionals, but we know how important it is for you to get the right stylist for your needs. In the first instance, take a look at the profiles of all our stylists on the team page of the website, where you’ll find information about each member of the team, and their hair specialities. Alternatively, give us a call and one of our Welcome Team will be delighted to chat through your requirements with you and help you to choose the best stylist for you. Or just pop in and have a chat if you’re passing.

Q. What products do you use?
A. At Hare and Bone we believe using the right products is essential to creating and maintaining healthy, manageable hair. We have carefully chosen three outstanding brands to work with – KMS, Goldwell and Kerastase.
Q. What happens if I’m running late for an appointment?
A. All of our appointments are booked for the time you need for your hair requirements. If you are running late, we will try our hardest to give you the service you have booked. However, we don’t want to keep other clients waiting, so we may need to reschedule if your stylist has another client booked straight after.
Q. Do I require a skin test prior to having my hair coloured?
A. All of our colour and eyelash tint treatments require a skin test prior to treatment. Whilst reactions are very rare, different people react to different ingredients and so we cannot stress enough the importance of a skin test before a colour or lash tint service at Hare and Bone.



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