Front of House
A customer care specialist, Rosena brings a wealth of experience to her position as Front of House in the Fitzrovia salon. Having worked in various industries, Rosena has gained knowledge and training in a section of customer service practices, allowing her to create the perfect, bespoke approach for our HARE & BONE guests.
Always professional, Rosena loves interacting with guests and team members, supporting the needs of both to ensure a flawless client experience. Understanding the value of our guest’s time, she efficiently handles all aspects of the salon journey in a pleasant and approachable manner.
“I am continuously keen to learn and grow, and HARE & BONE are an important part of that journey. My goal has always been to give guests a relaxing experience and the best customer care that I can. I enjoy seeing how happy guests are after having their hair done by the HARE & BONE.”